Our job isn’t over once your software product has launched. Our team continues to support you with technical services and product support and maintenance, so we keep your product running smoothly even in a continuously changing software environment.
If you have a larger engagement with us, we can manage incoming support tickets on a continuous basis.
Here to support you.
We'll never charge you for needed updates during the term of your support & maintenance engagement. If you engage The Gnar for maintenance services during the term of your development project, we'll even give you a 5% discount on new development projects.
Post-launch, we can provide a wide range of support options, including an annual maintenance review and checkup.
Maintenance services that meet your needs.
During software development, we collaborate with our clients to maintain a backlog of support and feature development tickets, such as API and UI changes. Within their preferred project management software, clients will set monthly priorities for each of these tickets.
Post-launch, we offer a week-long sprint for 40 hours of development work tackled on a monthly or quarterly basis, depending on each client's needs. During that sprint, our engineers pull work from the prioritized backlog of tickets, which can include both software maintenance and new feature development.
We want to provide the type of support you need, when you need it. If you choose, you can use that week-long sprint for different development or technical advisory services.