Support & Maintenance
It’s our job to make you look good – before, during, and after launch.
Whether or not we wrote the original code for your software, we can provide support and maintenance services that keep your products functional and bug-free.
If we wrote the code...
Our job isn’t over once your software product has launched. Our team continues to support you with technical services and product support and maintenance, so we keep your product running smoothly even in a continuously changing software environment.
If you have a larger engagement with us, we can manage incoming support tickets on a continuous basis.
Here to support you.
We'll never charge you for needed updates during the term of your support & maintenance engagement. If you engage The Gnar for maintenance services during the term of your development project, we'll even give you a 5% discount on new development projects.
Post-launch, we can provide a wide range of support options, including an annual maintenance review and checkup.
Maintenance services that meet your needs.
During software development, we collaborate with our clients to maintain a backlog of support and feature development tickets, such as API and UI changes. Within their preferred project management software, clients will set monthly priorities for each of these tickets.
Post-launch, we offer a week-long sprint for 40 hours of development work tackled on a monthly or quarterly basis, depending on each client's needs. During that sprint, our engineers pull work from the prioritized backlog of tickets, which can include both software maintenance and new feature development.
We want to provide the type of support you need, when you need it. If you choose, you can use that week-long sprint for different development or technical advisory services.
If we did not write the code...
Need help maintaining or improving an existing app? No sweat. We’ll start by conducting a complete code review to learn the state of the code base and evaluate the level of effort needed to maintain it. Often, we'll then move into a stabilization phase, in which we add the necessary tests and documentation if they're lacking.
Once your code is stable, we'll maintain it by making the necessary changes to keep it running and performing as before. We can also provide second-level support, in which we serve as backup for your help desk and handle more technical questions as needed.
We’re here to help as long as you need us!
At Gnar, our services are temporary by design. It’s our goal to position you for sustained software success – with or without our help. We’re here to provide maintenance and support as long as you need it while facilitating an eventual hire of full-time engineers for your team as you scale.
I was impressed with their ability to hit the ground running. Their team had strategies to address my concerns about potential disruptions by adding new players to the team. They allayed our concerns and helped us execute the project. Honestly, they nailed it.
- An exemplary team of US-based software engineers who are 100% dedicated to your project
- A Bug-Free Warranty: we’ll repair any nonconforming, released code at no charge for a full year
- Our Quality Software, Faster.™ process that balances quality and speed and enables us to deliver production ready code in the first week
- A Temporary by Design staffing approach that fosters self-sufficiency
- A tool-agnostic mindset to meet your specific vision and needs
We work with companies of all shapes and sizes, tackle a wide range of software challenges, and apply agility and alacrity to every project. If we're developing code for you, our 100% dedicated, US-based team will start delivering it in the first week, and we offer a 12-month Bug-Free Warranty.
Whatever your need, we're up for the challenge. We're here to solve your gnarliest software problems–fast.
The Gnar Company
19 Kingston Street, Boston, MA 02111