First Line was unhappy with the quality of its existing React Native "Decon Field Guide" mobile app. It needed to refresh the app in order to drive higher engagement with its customer base.
First Line partnered with Gnar to review and assess the state of its existing React Native app. We began with a full technical review, which revealed fundamental code and UX issues. Our assessment revealed that it would be faster and more cost-effective to build a new app rather than refresh the existing tool.
We kicked off our design and discovery process, which allowed us to collaborate with First Line to redesign the UX, add desired new functionality, and enhance the overall look and feel of the app.
We began with scoping meetings to discuss the Decon Field Guide's use cases and to receive a crash course on responding to chemical warfare agents. From there, we discussed redesigning the app and incorporating feedback from existing customers. First Line's internal marketing team completed graphics work, and Gnar engineers built those graphics into the new application. We then developed wireframes and moved into development.
This process resulted in a cleaner, easier-to-navigate user interface and additional functionality, including pictorial decontamination instructions, an in-app timer, and improved threat index search functionality. We also added user support resources including videos, manuals, a term glossary, and FAQs.
In addition to the mobile app, we constructed a version of the Field Guide that’s available on a WordPress web site. We built new WordPress post types for the videos, manuals, term glossary, and FAQs, and FirstLine now has direct control over updating the app.
By starting from scratch to create a well-documented and well-tested application built in accordance with software development best practices, we created a foundational app that First Line could build upon going forward.
Our work redesigning and building a new Decon Field Guide app helped First Line achieve its desired result: higher customer engagement and an improved experience for app users. Since launching the new mobile app, First Line has more than doubled its number of users to over 3,000. The previous app only saw one user over the course of 2-3 days. Now, 10-15 people use the app every day.
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